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hello-combinistg
April 3, 2022
Question

User profile section being required to be updated since passing billing to my accountant, but it freezes after attempting to input, leaving Quickbooks unaccessible.

  • April 3, 2022
  • 1 reply
  • 0 views
Since I've changed my billing to my accountant, I've been unable to access my Quickbooks. It directs me to update my user profile. No problem, but it freezes each time I attempt to update. I'm no longer able to forward receipts as it says I have no access and I cannot get into my account to make any updates.

1 reply

T
Trish_T
April 4, 2022

Hi hello-combinistg,

 

Welcome to Community!  It's essential that you can access your QuickBooks Online account seamlessly and get back to what you love!  I'll be happy to assist!

 

Based on the information you've provided, I recommend clearing cache on your browser and then try logging into your account at https://quickbooks.intuit.com/ca/.  I also suggest trying other browsers such as Google Chrome, Firefox, Safari or Edge.  If the issue persists, you can reach out to your accountant and have them check your user profile, or contact us so we can take a deeper look into this unexpected behavior from our end.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Please don't hesitate to reach back out with other questions or concerns.  We'd love to help!

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