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P
Phiinx
April 2, 2022
Question

What to do if new employee isn't able to access account to set up tax and personal information? Tried forgot password but still not working.

  • April 2, 2022
  • 1 reply
  • 0 views
Sent email prompt for new employee to finish setting up their account but they seem to run into the same issue each time : "I tried the reset password option on my computer (instead of on my phone) and punched in the code but it says i need to do a secondary verification and to choose an option, but there are no options"

1 reply

T
Trish_T
April 4, 2022

Hi Phiinx,

 

Welcome to Community!  It's great to hear that you've chosen QuickBooks Online Payroll to pay your staff with confidence.  It's important that your employee is able to access their account effortlessly.  I'd be happy to provide more information so you can get back to what you love!

 

Based on the information you've provided, I suggest having a look at the email address associated with the employee and ensure it's not associated with any other QuickBooks account or Workforce login.  It's best to register them with a new email address to eliminate this type of outcome when they try to login as a member of your staff.

 

If the issue persists, please have your employee contact Workforce support for additional assistance with logging into their account.

 

Please feel free to reach back out with other questions.  We'd be glad to assist!

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