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March 1, 2024
Question

What to do when my bank requires 2 dactor authentication? Quickbooks never updates.

  • March 1, 2024
  • 1 reply
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1 reply

March 1, 2024

Hi anuttarayoga,

 

Welcome to the QuickBooks Community! Connecting your bank and credit card accounts to QuickBooks Online is a dynamic way to update your transactions effortlessly. I'd be happy to guide you in the right direction so you can get back to doing what you love.

 

Multi Factor Authentication when linking your bank feed to QuickBooks is an additional security feature to protect your information.  If you are having issues with your two-factor authentication, I recommend contacting us outside of Community, so our Customer Care team can work with you directly and ensure you're able to connect your account as soon as possible.

 

Here are the ways you can get in touch:

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
 

Please don't hesitate to reach out with other questions.  We'd be happy to help!