When trying to run statements, learners click the +New menu and then statements. Sometimes it works, other times not. Is there a reason for this? I tried and had the same

I appreciate the efforts you've put in when accessing your learner's platform, Kathy. Ensuring consistency in an educational setting, particularly for your students, is a priority.

Given your situation's specifics and the need for a detailed examination, I recommend contacting Intuit Education Support directly. They are well-equipped to handle queries related to educational accounts and can provide specialized assistance to ensure a smooth experience for you and your learners.

Once you reach them, please provide details about the actions taken, any observed patterns in the inconsistency, and the types of statements generated. This information will help them to diagnose the issue more effectively.

Moreover, I encourage you to visit the Resources for Educators to learn how to motivate your students, including engaging lesson plans and best practices for teaching financial literacy with QuickBooks Online.

Resolving this matter is essential for your learners' learning progression. Should you require any further assistance or if there are additional details you might need, feel free to comment below. We're still here to help, Kathy.