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C
CDP Design
October 15, 2020
Question

Where did my info go that was entered during my 30 Day Free Trial???

  • October 15, 2020
  • 1 reply
  • 0 views

My husband and I subscribed for Quickbooks Self-Employed and we received the first 30 days free and then it said the next 3 months were on sale and then after that it would go to regular pricing... During the first 30 days, my husband entered in multiple invoices and billing information, received payments, and sent emails directly from the account. After the 30 day free trial was up, it didn't inform us, it just ended. So now when we login it says the account is inactive and none of his previous information shows up... My big question, HOW DO WE GET ALL THAT INFORMATION BACK?!? There is no way all of the just gets erased, that is people's work and career information entered.... Makes no sense!! AND i can't actually talk to a person for help, all i get is a robot so i am having a really hard time figuring this out! Someone please help us!!

1 reply

L
LauraAB
October 15, 2020

Hello CDP Design,

 

I appreciate that you chose QuickBooks Self-Employed to manage your business's books! The 30-day trial is a great way to get started with the program to see if it meets your business needs. I want to make sure you're able to sort this situation out so you can get back on track with QuickBooks and access the data you've already entered.

 

Once a trial ends in QuickBooks Self-Employed, the account will go inactive if you haven't fully subscribed. Subscribing to the account should get you back on track and show you your invoices again. If when you login to the account, it pops up saying expired, it should take you to where you need to go to enter your billing details. If not, this article can help: Resubscribe to QuickBooks Self-Employed

 

Since you mention seeing a discount offer which will go to regular pricing after three months, it sounds like you may have signed up for a secondary account through our website by accident. In this case, it would explain why you're not seeing the info you entered before because it's a brand new, empty account.

 

In this case, you can cancel that new account and then resubscribe to your original one. The key here is the login credentials. If you're using different login information than you were previously, that's a signal that you've got a new account on the go. Here's how you can cancel that: Cancel your QuickBooks Self-Employed subscription

 

To get a clearer sense of what's going on, I recommend reaching out to the QuickBooks Self-Employed team for assistance. They'll be able to pull up your account information to verify how things look from our side. I see you've already encountered the QB Assistant feature, which is an automated response system. There is a way to reach support using that method though. I'll show you how.

  1. Select the Assistant feature.
  2. Type and enter "talk to human."
  3. Follow the prompts to reach someone.

If you're still having trouble with that, try this chat option instead: QuickBooks Self-Employed support chat

 

Don't worry, we'll get you back on track.

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