Why can't I log into my account using google chrome?

Hi darren25,

Having access to your QuickBooks Online account anywhere you have an internet connection is the benefit of using a cloud-based program. To fully troubleshoot the issue, I'd need a few more details. I can give you some things to check.

Make sure the password you're using is being entered correctly. Remember, these are case-sensitive. Try resetting your password by clicking Forgot password on the sign-in page.

When you try to log in to your QuickBooks Online account, it asks for an email or user id. The user id is your Intuit Id. So try and log into your Intuit account and see if the issue is QuickBooks related or is an issue related to your user id. You can try to log in with your email; if that doesn't work, try to use your user id.

This may be as simple as needing to clear your cache and cookies. Your internet browser will sometimes get bogged down with too much downloaded into the cache and need to be refreshed. Follow these easy steps for troubleshooting your browser:

• Clear your browser cache if you're using a browser
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

You can try logging in between the steps to see if the issue is resolved. If you're still unable to log in, I recommend you contact a support agent who can get your personal information and check your account for you.

You can reach a support agent in one of the following ways:

Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 
Social Media: Facebook, Twitter, and Instagram.

You should be back up and running in no time. Let me know if there's anything else that I can help with. Have a great night!