Why does it keep directing me to the Us site on the computer

Hi chrispudifin,

It's important to me that you're directed to the version of our website that matches your account for QuickBooks Online. This ensures that you'll have the proper information and software setup for your business so you don't have to worry about making corrections later. With a few more details about what you're trying to access that's redirecting you to our US site, I'm certain I can help you get back on track. I have a few ideas to get you started.

QuickBooks Online's version vary by country so that they're set up to properly read and process the data for a given geographical area, like Canada. To log into QuickBooks Online Canada, you can follow these steps.

1. Visit qbo.ca.
2. Hover over Sign In and select QuickBooks Online.
3. Enter your login details.

This should bring you directly to your version of QuickBooks Online or a list of the available accounts linked to your login information. If you're seeing a US account in this instance, it could be that you've accidentally signed up for a US version of the program. In that case, I recommend cancelling the US account if you don't need it, then creating a new account with new login details via qbo.ca. Here's an article that can help you cancel a US account: Cancel your QuickBooks Online subscription or trial

If that's not your situation and you mean to say that you're being redirected to the US QuickBooks Community, that can sometimes happen if you're using a VPN or other access point that's not Canadian. The Community tries to pick up on where you are to help you find the information you're looking for. To get to the right section of Community, simply click the flag at the top of the screen and choose the country you'd like.

For additional help with any account- or subscription-related questions, please reach out to our support team outside of the QuickBooks Community. A member of our team can gather your account information securely to see what's happening with your account and help you get back on track. Here are the contact options.

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

Social Media: Facebook, Twitter, and Instagram.

Let me know if there's anything else I can do to assist!