Why is my client not receiving an email for the accountant billed subscription

Hello jaxongroup,

Thanks for reaching out to us here. It's important your client is able to receive emails so you can simplify the communication. Rest assured, I'll be glad to assist you going forward. 

To get started, I recommend having the client check if the emails are being sent to their junk/spam folder instead. In case this isn't the issue, I suggest having them check their firewall settings to see if they're not blocking the QuickBooks email domain. Let know how you make out upon checking this info. 

I'll be a message away in case you need additional assistance.