Why is my subscription showing an error when it already went through PayPal??

Hi there, 

Getting error messages is never fun, especially when dealing with subscriptions for things like QuickBooks Online. QBO is essential for your day-to-day work, and I want to make sure this gets sorted out for you so you don't experience an interruption in your service. 

While the Community is a great place to share ideas and ask general product questions, account-specific concerns such as an error message on your subscription page, should be brought to the attention of our tech support team directly. 

Reaching out to an agent will ensure that whoever is assisting you has all the necessary tools needed to resolve this, as well as making sure your issue is handled in a secure environment. I wouldn't be able to retrieve your personal account information on this platform, but I'm confident that once you reach out to our tech support team, this issue will be resolved in no time.

I hope this helps. 

Cheers.