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March 12, 2019
Question

You don't have permission to access "http://www.scotiaonline.scotiabank.com/online/authentication/authentication.bns" on this server.

  • March 12, 2019
  • 1 reply
  • 0 views

When I log into my bank to download the credit card files I am now getting this error...You don't have permission to access "http://www.scotiaonline.scotiabank.com/online/authentication/authentication.bns" on this server.

I didn't get this error last month when I went to log in. Same house, same internet, same laptop. Nothing has changed


Any suggestions?

1 reply

March 12, 2019

Thanks for bringing this to our attention, tiffany.

Let me share some updates about the error you've encountered when connecting or downloading transactions from Scotia bank.

This has been reported as an ongoing issue with the QuickBooks Bank Feeds. Our engineers are diligently working with your financial institution in getting rid of this error. 

Our workaround for this is to manually download your credit card transactions directly from your bank's website and upload them into QuickBooks using a Webconnect file.

Here's how:

  1. Visit your bank's website outside of QuickBooks.
  2. Download and Save the .QBO file to your Desktop.
  3. In QuickBooks, using the main menu across the top, click:
          a. File > Utilities > Import > Webconnect files...
          b. Browse to the file location, select the file and click Open.
          c. Follow the import wizard to complete the import.

While we're still working on this, I suggest contacting our QuickBooks Customer Care Team so we can add you to our notification list. You'll be notified through email whenever an update or complete resolution is available to fix the issue.

We appreciate your patience working with us. Feel free to reach out to me if there's anything else I can help you with. Take care!

March 12, 2019
Hi I am also having this problem were you able to fix it?