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A
anonymous9
January 2, 2020
Question

2016 desktop software update messages

  • January 2, 2020
  • 1 reply
  • 0 views

I just upgraded to 2016, and I am getting nagware on upgrading the software. How can I turn these off? I have read through the application and while searching this support page and nothing shows up.

1 reply

R
RCV
January 3, 2020

Thanks for checking in with us, anonymous9.

 

We notify you in advance through in-product notifications as services for older versions of QuickBooks Desktop are scheduled to be discontinued. For me details about

QuickBooks service discontinuation policy, you can check out this article: QuickBooks Desktop service discontinuation policy and upgrade information.

 

If you are tired of seeing the same messages over and over, you can turn it off in the My Preferences page. Although these notices serve as helpful reminders to keep your software up to date.

 

Here's how:

 

  1. Click Edit on the top menu.
  2. Choose Preferences.
  3. From the Preferences window, select General on the left column
  4. Go to the My Preferences tab
  5. Check the box next to Turn off popup messages for products and services.
  6. Hit OK.

Then, close QuickBooks for this change to take effect. You may need to repeat this process from time to time, as updates and notifications alter your settings.

 

Also, you'll see additional popups or Intuit promotions while using QuickBooks. You can click may click "Don't Show Again" option. If you continue to see unwanted notifications after following the above steps, look for this option before closing the popup.

 

I'm just a click away if you need anything else with running your business in QuickBooks. Have a great day ahead.

A
anonymous9Author
January 3, 2020

Well that did not work. I have the pop up messages selected off.

Whenever I open the application, I get the following message.

 

"There's a new Quickbooks software update waiting for you.

This update fixes issues that folks like you have told us about."

 

I do not want to install this update. The details include adding nagware to update the software and end of service. I realize service is ending and I don't care to be reminded of it.

How do I remove this annoying pop up window?

AlexV
AlexV
January 3, 2020

I'm here to assist you, anonymous9.

 

As shared by colleague, the 2016 version of QuickBooks Desktop is one of those versions that are discontinued. That means, there are services and security updates that are no longer available in this version. That is the reason why you receive pop-ups about the updates.

 

We can repair your QuickBooks Desktop 2016 since the steps shared above doesn't work. These are the steps to follow:

  1. Open your Control Panel and select Programs and Features.
  2. Click Uninstall a Program.
  3. Select QuickBooks, then Uninstall/Change.
  4. Hit Continue. Select Repair, then Next.
  5. Once it's done, select Finish.

Let's restart your computer to complete the repair.

 

Don't hesitate to post again if you have additional questions. Have a wonderful day!

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