Question

2018 desktop licensing

Forum|Forum|1 year ago
September 3, 2024
2 replies
0 views

We own 2 licenses for Desktop 2018. Had a computer crash last year, and didn't have a chance to deactivate the copy of QB on it. When I called to have my license restored, I was told, "Tought nuggies, we don't support 2018 anymore". This left a very, very sour taste in my mouth. All QB had to do was push a button at their end, but no, the idea is to force me to buy the latest version. We are very minor users with a very small business that doesn't support spending like that. Now we both use the same copy and have to make sure we aren't both trying to access QB at the same time.

Is there any solution for us? Just thought I'd ask the community instead of just bad mouthing Intuit to everyone I see.

QuickBooks Desktop

D

Deity Alpha

Can you access your CAMPS and find your license code there?

https://camps.intuit.com

T

TakaDaveAuthor

Thanks very much for responding, no, I have the original CD but when I try to install the second iteration QB thinks I already have it installed on another computer (the crashed one). I need to somehow clear that from my account (or course, that's what Intuit won't do).

M

MirriamM

I appreciate your input from every angle, TakaDave. And I can see the importance of installing QuickBooks Desktop 2018.

When setting up QuickBooks Desktop (QBDT), it's important to ensure that your system meets the necessary requirements for optimal performance. In your situation, the error you encountered during installation may have been caused by using an unsupported version of QBDT on your current operating system.

If you wish to continue using QBDT, you may consider upgrading your account or using QuickBooks Online to help you manage your business.

Use the Reply button below if you have any additional questions, TakaDave. We're here to help.

K

KayePe

I understand your concern, @TakaDave. Let me explain this matter further to help you understand it.

Thank you for reaching out to our support team first regarding your concern. I want to inform you that we have ceased support for QuickBooks Desktop 2018. To address your main concern, we highly recommend you upgrade to the latest version of QuickBooks Desktop. By doing so, you will gain access to continuous support from our team, who will guide you step by step in achieving your goals.

If you decide to upgrade, you can scan this article to help you comprehend and handle this concern well: Upgrade QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise.

To know the latest features and improved updates in QBDT 2024, I suggest checking this reference for future use: Release notes for QuickBooks Desktop 2024.

Make this thread active if you need additional guidance with restoring your QBDT license. The Community is 24/7 ready to assist.

T

TakaDaveAuthor

I understand the situation perfectly. You interpret 'version 2018 is no longer supported' to mean that you will have nothing to do with it. My issue is much more a customer support issue rather than asking for help with an outdated version of QB. This is not a complaint about some function in the 2018 version, it is a simply licensing issue. In my opinion, it should have nothing to do with support of a particular version, it is a licensing issue--no matter what year it happens to be.

D

Deity Alpha

@TakaDave

You can't find your license code in CAMPS, correct? You can use the trial version as a workaround.

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