Question
A reply to Carneil_C and Shelby31,Re: Has anyone successfully restored their system from a QuickBooks backup?
I sent you a reply earlier, which you may or may not have gotten as, after I sent it, I was told that it could not be “Authenticated”. Inasmuch as I was replying to your message, I’m not sure what authentication was required. Had my reply been a “Thanks for the great job” message would the authentication have been easier, or is that too cynical?
As it happens, I have been in touch with a number of your “Customer Care Support” people that I was able to contact through the “My Experts” tab on the home page but, thus far, to no avail.
The latest, unaccented “David”, was somewhat stymied when we last spoke. Unfortunately, my phone battery died before we reached any conclusions or solutions. Since I had no way of reconnecting with him and it was late, I gave it up for the day. This morning, I decided to throw in the towel, so to speak, and try to go back to where I was before this ordeal began.
According to the QBO literature, the restore process might take as long as an hour, depending on the data, but usually finishes in much less time. What it doesn’t tell you is that this “hour” is apparently an arbitrary hour chosen by the system. I started one attempt at 3:48 PM and it finished at 11:44 PM, almost 12 hours later; another began at 2:27 PM and ended at 8:42 PM, quick at just six hours. In all fairness, a couple of them did take less time but none actually started when I typed “AGREE”.
After each of the restore attempts, if I happen to go back and “view” the results, the following message is posted:
Required Changes
Please make the following changes!
Other Transaction
Actually “viewing” the results of a restore procedure is an optional process that I only happened to stumble upon. After the restore is complete, the system posts no message at all. You can, in fact, close the browser and/or the browser window and the process continues on. It posts no messages, good or bad, doesn’t tell you when it starts or completes and, thus far, has never flagged an error. It just quietly screws everything up for you, completely in the background, should you wish.
I have no idea as to what am I supposed to do in response to this message. Could the message be any more terse and obscure? Is it telling me that “Other Transaction”, singular, is why the restore procedure didn’t actually restore anything but garbage?
As I said in my earlier, rejected message, the upside of this is that each time I “restore” the system my net worth seems to grow. Just a few more restores and I’ll be a multi-millionaire.
As it happens, I have been in touch with a number of your “Customer Care Support” people that I was able to contact through the “My Experts” tab on the home page but, thus far, to no avail.
The latest, unaccented “David”, was somewhat stymied when we last spoke. Unfortunately, my phone battery died before we reached any conclusions or solutions. Since I had no way of reconnecting with him and it was late, I gave it up for the day. This morning, I decided to throw in the towel, so to speak, and try to go back to where I was before this ordeal began.
According to the QBO literature, the restore process might take as long as an hour, depending on the data, but usually finishes in much less time. What it doesn’t tell you is that this “hour” is apparently an arbitrary hour chosen by the system. I started one attempt at 3:48 PM and it finished at 11:44 PM, almost 12 hours later; another began at 2:27 PM and ended at 8:42 PM, quick at just six hours. In all fairness, a couple of them did take less time but none actually started when I typed “AGREE”.
After each of the restore attempts, if I happen to go back and “view” the results, the following message is posted:
Required Changes
Please make the following changes!
Other Transaction
Actually “viewing” the results of a restore procedure is an optional process that I only happened to stumble upon. After the restore is complete, the system posts no message at all. You can, in fact, close the browser and/or the browser window and the process continues on. It posts no messages, good or bad, doesn’t tell you when it starts or completes and, thus far, has never flagged an error. It just quietly screws everything up for you, completely in the background, should you wish.
I have no idea as to what am I supposed to do in response to this message. Could the message be any more terse and obscure? Is it telling me that “Other Transaction”, singular, is why the restore procedure didn’t actually restore anything but garbage?
As I said in my earlier, rejected message, the upside of this is that each time I “restore” the system my net worth seems to grow. Just a few more restores and I’ll be a multi-millionaire.