Question

A while back LiveOak bank changed their login, ever since i can't loging in with QB online.

Forum|Forum|4 years ago
October 9, 2021
5 replies
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Original commenter did not share additional details

QuickBooks Online

Fiat Lux - ASIA

Have you tried open your QBO account on private/incognito browser?

G

Giovann_G

Hi there, kedkin.

I can share some steps so you're able to log in to your account.

To be clear, you're having issues login into your QuickBooks Online account or your LiveOak bank account within QuickBooks? If it's about your bank, did you receive any error warnings when logging into your bank account in QBO? Since you've said that the LiveOak bank credential has recently changed, it's possible that QuickBooks still holds your old information.

Let's make sure your QuickBooks Online sign-in information is current. I'll show you how to do it.

Go to the Banking or Transactions menu.
Select Banking.
Locate the LiveOak bank.
Click the pencil icon, then choose Edit sign-in info.
Make sure to enter the most recent credential instead of allowing the browser to auto-fill your login credentials.
Once done, hit Update.

If you're having trouble logging in to your QuickBooks Online account, try opening your account in an incognito window and ensure to enter your QBO credential. This is a good place to determine whether the browser is malfunctioning. Here are the shortcut keys:

Safari: Command + Shift + N
Google Chrome: CTRL + Shift + N
Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

You can also use one of the supported browsers to isolate this even further.

Additionally, I've included the following article to help you in reviewing your downloaded bank transactions and assigning them to the appropriate accounts in QuickBooks Online: Categorize and Match Online Bank Transactions.

If you need further help with banking, please leave a comment below. I'll be here to help you.

E

eclev91

Encountering the same issue. It has nothing to do with logging into QuickBooks Online. It's connecting QuickBooks Online to Live Oak Bank. After the first attempt, the error is:

That didn’t work. Try signing in again. (103)

And after attempting twice, the error message shown is:

Hmmm, that still didn’t work. (103)

This seems to be directly related to their new banking system. I even tried linking from scratch with a new account in QuickBooks, but was not able to connect.

C

Charies_M

Let's get rid of this error, eclev91.

The banking error 103 means the user ID or password is incorrect for the bank account you’re trying to connect. This can be fixed by following the steps outlined below:

Let's start by confirming your sign-in info. Do this by opening a new window in your web browser and go directly to your bank’s website.

Once you’re sure about your user ID and password, turn on the third-party access if your bank requires it. On your bank’s website, check if your bank has this requirement. If so, follow your bank’s instructions to turn it on.

Next is to sign in to your bank account in QBO. I'll show the steps below:

From the left menu, select Banking.
Select the bank or credit card account you need to update.
Choose Edit.
Select Edit account info.
If your web browser auto-fills the user ID and password fields, clear them. This ensures your browser doesn’t put in old info by mistake.
Manually type in the user ID and password for your bank account. If your bank offers a Show option, select it so you can confirm you entered the password correctly.
Click Update.

Here's an article for more information on how to deal with Error 103: Fix bank error 103.

I'm also sharing these resources below to give you more insights on what to do if transactions are not updating and fixing banking errors in QBO:

Then, once transactions are in, you're now ready to categorize and match them in QuickBooks.

Let me know how this goes and if you need more help with bank feeds. It will be my pleasure to assist. Stay safe and have a great day ahead!

L

LarisaJoy

When I try to connect my LiveOak account for the first time, I get a passcode sent to my mobile phone from LiveOak as double verification of my account credentials, but Quickbooks doesn't have a way for me to enter that passcode and then I get an error message within Quickbooks that it could not connect/login. So it seems to me that Live Oak is requiring the multi-factor authentication as part of the API for the login process, but Quickbooks doesn't have a way to resolve that. Either way, Live Oak cannot be connected to Quickbooks. Usually for API logins, the multi-factor authentication does not apply, so this either appears to be an issue on how LiveOak set up their API requirements, or Quickbooks is not sending something to Live Oak correctly for them to recognize it as an API login.

Either way, this is incredibly stupid to be going on for this long without resolution - as it should be something easily remedied. I'm also going to report this via Live Oak support, and one can only hope that there will be some traction on this issue.

Jen_D

Thanks for sharing this feedback with the QuickBooks Community, Larisa.

I wanted to make sure you get the resolution you need with your LiveOak integration. For API concerns, we have a separate forum called Intuit developers who is specialized for this process. You can get answers to some post related to QuickBooks integrations with the third-party applications and other online services.

Please check out this link: https://developer.intuit.com/app/developer/homepage. Then, click the Get started button.

Message me again if you have other questions with QuickBooks. I'm always right here to help. Take care and have a good day.

H

hhhhhh1

Is there a fix for this yet? I have not been able to connect Live Oak bank for a few months now. Now I get a authorization code after attempting to connect QB to Live Oak but there is nowhere to enter it. How long does it really take to resolve this issue that has been brought up time and time again?

D

dfrdmn

It would be nice if the QB team stopped pretending this wasn't in their control. Statements like "that said, I'd recommend coordinating with Live Oak Bank" really indicate an attitude that they don't think this is important.

H

hhhhhh1

Going on 6 months now with no fix for the connection to Live Oak. That is just since I started trying to connect. Probably has been a issue for longer I am sure.

Don't worry though, they keep telling me it's a priority and their top team is on it. .........yeah

M

MegaMatt3

I'll also throw my hat into the ring, as I'm also having a connection problem between QBO and Live Oak Bank. Each time QBO attempts to download new transactions from Live Oak Bank, the bank apparently sends a new six digit verification code to my phone that I then need to input into QBO to finish downloading transactions. As another user posted, usually when QBO integrates with a bank's API, 2-step verification is not required because of this exact problem – it requires too many steps for me, the user. Transactions should just always download once we make the connection to the bank. This works for my other accounts with Chase, M&T, and Capital One, and should work this way with Live Oak Bank as well. Having to input a new verification code each time I need to download new transactions is a terrible user experience.

To make matters worse, QBO sometimes tries to download transactions in the background, not just when I click the "Update" button in my Transactions tab. Each time it tries, I get a new verification number from Live Oak Bank sent to my phone. So I've been moving through my life when I'll get a random text from Live Oak Bank. I'm never sure if someone is trying to hack my account or if it's QBO trying to randomly download new transactions.

And to make matters even even worse, if I ignore the text and don't immediately log into QBO to verify the connection (again), QBO will eventually lock me out of my Live Oak Bank account due to too many attempts. The first time this happened I needed to reset my password with Live Oak Bank.

Basically, the connection between QBO and Live Oak Bank is poor at best and outright broken at worst. It asks for a verification code each time, which is either a pain for me, or outright locks me out of my bank account if I ignore it. This should be fixed NOW!!!

M

MegaMatt3

Follow-up to my previous post...

In addition to the connection issues mentioned above, I also noticed that – even if I do verify and connect to Live Oak Bank – the transactions don't download. The balance updates correctly, but no transactions are listed for me to categorize.

I called Live Oak Bank to see what's what and spoke with Grace, who told me "We do not integrate with QuickBooks at this time, but we do have plans in the future. I don't have an ETA for you right now."

Considering others have waited months and months for this integration to work, I'd assume this isn't happening anytime soon. TL;DR: if you want QBO integration for your bank account, move your money elsewhere.

C

ckojaian

I'm having the exact same problem. All these verification codes each time, but it doesn't actually download transactions. Frustrating that Intuit isn't working to correct this issue. For now, I just have to manually input transactions.

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