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October 2, 2024
Question

Accept Invite in email is plain text? what to do?

  • October 2, 2024
  • 1 reply
  • 0 views

I got an QBO invite from my client but the "accept invite" button is not clickable at all. The rest of the email contains links which are clickable. What should we do? Thanks. 

1 reply

October 2, 2024

I appreciate you for reaching out here in the Community about your concern about being unable to click the accept invite button from the invite email. I'll be happy to share some troubleshooting steps to sort it out.

 

First off, open QuickBooks on a private window. It is where we can identify if the issues are caused by browser-related concerns. You can use these shortcut keys to open:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If you're able to click the button, you can go back to a regular browser and ensure to clear its cache. A piled cache can also be the reason for some unexpected page behavior.

 

We can also switch to a different supported browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

 

Additionally, I've added this article as your reference on how to fix invite issues so you can start reviewing your client's books: What to do if you can't accept client invites in QuickBooks Online Accountant (QBOA).

 

I welcome you to use the Reply button for additional questions or concerns about accepting an invite in QBOA. I'll be here to lend a hand and ensure a satisfying experience with our software. We are committed to ensuring a smooth and seamless QuickBooks experience for all.