Account and settings page will not load

Hi there, @garciaplumbing. I'm committed to helping you get back to work by making sure the account and settings page will load.

To make sure the problem is not browser-related, we can carry out some simple troubleshooting procedures. Local internet cache files can be the cause of this unexpected behavior. Let's use a separate or private browser to access your account.

You can use either of these shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, go back to your regular browser and clear its cache. This is done to speed up the process the next time you do a transaction in QuickBooks Online. Also, an alternative way is to use another browsing application.

Here's a list of supported browsers:
 

• Google Chrome
• Mozilla Firefox
• Safari 11 or newer

In the event you've found no problems that could be causing this with your browser, I'd recommend using a different device and/or internet connection.

Additionally, should you need help in accomplishing tasks in QuickBooks Online (QBO), feel free to utilize this article: QuickBooks Online Help Articles.

Drop a reply anytime if you still have QuickBooks-related questions or concerns. I'll be here to assist you further. Take care and have a nice day ahead.