Account Management

Welcome to the Community, @Benilde Ingabire.

I'll help you change the master admin in QuickBooks. 

Removing a master admin user in your company isn't an option in QuickBooks. However, you can assign a new master admin instead. 

To do this, we'll need to log in as the Master Admin if you have access to their email. Otherwise, contact them so they can transfer the to the existing company admin.

Here's how the master admin can transfer the role to an existing company admin in QuickBooks Online (QBO):

1. Hit Settings (gear icon), then choose Manage Users.
2. In the User Type column, choose the user you want to appoint as the Admin.
3. Click the drop-down arrow in the Action column, then click Make master admin.
4. A verification code will be sent to the phone number or email on file. Check the code sent to you and enter it in the field. Then, click Continue.
5. Select Make master admin on the prompt.

However, if the person who has the master admin access did not provide the login information and is no longer available, I'd recommend reaching out to our Customer Care Team. They can pull up the account and help you with user access.

Before doing so, please check out our support hours here. Then, follow these steps:

1. Tap the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.
    

For reference in changing the role, here's an article for more details: Change your QuickBooks Online master admin user.

I also added this Help article as your reference moving forward so you can learn more about managing your Quickbooks.

Please feel free to leave your reply here if you have other questions about your QuickBooks Online account. We're here to help.