Account on hold

I'm glad you reached out about this, @awhittaker911-gm.

You'll want to reach out to our support who will be able to review your account status. You can contact our Payroll Support Team by following the steps below. They can pull up your account and help you resolve the hold and reactivate your service.

Please take note that our support for QuickBooks Online Payroll - Core, Premium, is available from M-F 6 AM to 6 PM PT. For QuickBooks Full Service Payroll, QuickBooks Online Payroll Elite/Premium, any time, any day. Here's how to reach out:

1. Sign in to your QuickBooks Online company.
2. Click the Help icon located in the upper right-hand corner.
3. In the Help window, click the Contact Us button located at the bottom.
4. Enter your question and click Let's talk.
5. Choose either Start a chat or Get a callback.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. In your QuickBooks Online account, go to the Help > Assistant.
2. Type Talk to a human and click the Contact a human button.
3. Select Live Chat / Call me back.

Check out this article for more information on getting in touch with our team: Contact Payroll Support.

I'm here for any other questions you may have. Take care!