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helloQuestions
September 15, 2023
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Account Ownership Update - HELP!

  • September 15, 2023
  • 2 replies
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INTUIT WILL NOT UPDATE OWNERSHIP ON OUR ACCOUNT AND IS ASKING US TO CLOSE THIS ACCOUNT

 

We are a 6 month old startup. In the second month I took ownership of the company. We are an S-Corp filed in California and our attorney handled the transaction, resulting in the ownership change and updated filing with the state.

 

We've been fortunate and the business has already been busy. We've connected two banks accounts to our QBO, have multiple vendors setup, dozens of customers set up, dozens of products and dozens of sales transactions recorded to our QBO. Plus we've added QB Payroll and are paying salaries with it.

 

Intuit is asking to verify the account to the original owner. I provided all of the filing records to Intuit showing the new ownership with the state of California and provided my credentials to Intuit.

 

INTUIT WILL NOT UPDATE OWNERSHIP ON OUR ACCOUNT AND IS ASKING US TO CLOSE THIS ACCOUNT and open a new account. They have called and emailed saying that the account ownership cannot be updated.

 

That makes no sense to us as a customer. As a lean startup, the effort involved in rebuilding our QBO would crush us. Also, QBO has not provided any path for transferring our transaction history.

There must be a way to update account ownership in QBO. Companies change ownership all the time. Can anyone advise customer-focused solutions for this?

Best answer by Fiat Lux - ASIA

Hi Just_me, the info is appreciated and noted. Thanks for the reply.


@helloQuestions 

I understand why Support insists on closing your QB Payment account and I'm not surprised they can't offer an easy transition.

 

I would recommend these following points:

1. Buy a 3rd party service to migrate your data from QBO to a new QBO account. Another option, convert your data from QBO to QB Desktop, then convert the file to a new QBO account.

2. Signup for a new QB Payment account or use a 3rd party payment processor

2 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
September 15, 2023

Who has Primary Admin access? Old owner or yourself? If the old owner still has access as Primary Admin, why are they refusing to transfer that role to you?

H
helloQuestionsAuthor
September 15, 2023

Yes, I have primary access, login, email, phone. But the QBO account name has the old owner's name from the day 1 setup.

Intuit is requiring ownership validation/verification by personal identification (DL, passport) and not accepting my credentials as the current owner.

H
helloQuestionsAuthor
September 15, 2023

I was told an Intuit Rep would call me back this morning to discuss.

Instead, I just received an email that Intuit has closed our QuickBooks Payments account. I think this means we can no longer process payments. As a customer, this experience has been very confusing and challenging for our business.

C
ChristieAnn 11
September 15, 2023

Hi there, helloQuestion.

 

I appreciate you clarifying your matter concerning account ownership in QuickBooks. I can also see how vital it is to successfully update the information. Let me share further details on how it works in our software and point you to the right support team to assist you further.

 

Based on the statement you've shared, it seems we’re unable to approve your request as the new owner of the account. In this case, we’ll usually let you know why and what steps you can take such as if a specific document is missing, illegible, or doesn't meet the criteria for approval. You’ll need to fill out the form again and upload all of the required documents for your security.

 

Furthermore, I can see that you already reached out to our support. However, I still suggest contacting them again. They're the best support group for such inquiries as they can request account information. They can investigate why the credentials won't be accepted. They can also further discuss the email you received about account closure and the reason for it.

 

Once you have already succeeded in transferring the ownership of the QuickBooks account, you can open this article on how to manage your accounts, products, contacts, billing, and user ID access: Change, manage or update your Intuit account with CAMPs.

 

Keep me posted if there's anything else you need about this concern or if you have any other questions concerning QuickBooks. I'm always here to help, helloQuestions.

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