Skip to main content
E
EW Julie
June 14, 2022
Question

ACH Payroll Fraud

  • June 14, 2022
  • 2 replies
  • 0 views

I have tried for over 4 months to have QuickBooks refund a 20K+ tax payment that they removed from my bank account, they did not send it to the tax department,.

I have called over 7 times, every time I called I hear the same thing.

They see where they took the $, they will contact me back.

Then the case gets closed without any resolution. The last time I was told I would see the refund in 7 to 10 days. Then the case got closed again and there was no refund.

Has anyone had any luck recovering their $.

I have contacted by bank about filing fraud charges, I am also in the process of filing with the FDIC.

Any advise on this issue.

2 replies

M
MadelynC
June 16, 2022

This isn't the kind of experience that I'd like you to have, @EW18_2 Julie.


I know how important every penny is for us. I took notes of your post and have reached out to our team. This way, they can take a closer look at this concern. No worries, we'll get back to you once we get updates.


In case you need more articles and tips about managing your finances and payroll, you can visit our Support page anytime. You can also bookmark our Resource Center. It has free tools and bookkeeping basics you need to organize your data.


Please know that I appreciate you for alerting us. Fill me in should you need further assistance with your payroll and other transactions. The Community team is always here to help.

T
totalxteriors
January 23, 2024

Last week January 18th 2024 QuickBooks took almost 12k out of my bank account for payroll tax payment and I don't even use them for payroll. Just got another email today that they are attempting to take more of the same amount tomorrow. This has put my business at a complete stand still. Bills and employees are unpaid cause I'm not a big enough business to take a hit like this..

 

A
AileneA
January 23, 2024

I understand encountering charges for a service you did not use can be challenging, totalxteriors. 

 

I recommend reaching out to our customer support team as soon as possible to address the issue of being charged for a service you haven't used. It's essential to get to the bottom of why this is happening and prevent any further charges. When you contact the support team, please provide them with specific details regarding the charge, such as the date and amount and whether it's recurring or a one-time instance. They will investigate the issue and reach out to you with a resolution. Keeping track of your bills and proactively addressing any irregularities is crucial. 


Here's how: 

 

  1. Click the Help (?) icon.  
  2. Choose Contact Us. 
  3. Enter a brief description of your situation in the What can we help you with? area, then click Let's Talk. 
  4. You'll be presented with a few options for connecting with Intuit. Either select Start a Chat or Get a Call. 

 

To ensure you get on hold to our support team on time, please see this time available for our QuickBooks Online Support. 


I'll be here to help if there are any additional questions. Have a wonderful day!

Terms & ConditionsAccessibility statement