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T
TLC12
December 4, 2022
Question

Adding a user

  • December 4, 2022
  • 1 reply
  • 0 views

I am trying to add my wife as a user for our quickbooks we are using for personal finance.  Just signed up for essential.  When I send the invite to her with her email address and she trys to activate and set up a password instead of her name being listed as the user (I put my wifes name in the invite) it has her mothers name listed.  Can't seem to change it.  tried deleting and resending.  Not sure what to do.  We are pretty sure this particular email address has not been part of a quickbooks in the past.  Is the quickbooks account attached to the sign up persons email or is it the "name of the company" we chose?  thanks.  Any help greatly appreciated

1 reply

AlcaeusF
AlcaeusF
December 4, 2022

Hello, TLC12.

 

I'm here to help ensure this is taken care of for you.

 

We haven't received reported cases similar to what you're having. To isolate this, let's sign in to your QBO using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources (cache and cookies), causing some unusual responses.

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

Once logged in, try to resend the invitation again to double-check. If it works, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

For more information about managing and adding users in QBO, consider checking out this article: Add and manage users in QuickBooks Online.

 

I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.

 

Please post again or leave a comment in this thread if you have more questions about this or anything else QuickBooks. I'll be here to assist. Stay safe.

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