Question

Adding new clients to QBO Error

Forum|Forum|2 years ago
April 1, 2024
2 replies
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We haven't been able to add new clients to our QBO for a week now. The tech support people that we talk to do not seem to know much except to say it's a software issue. It's extremely frustrating because we have new clients that we need to convert from QB Desktop and to do so means we need to create a client in QBO. It will let us get to the point of clicking "place order" and then we get the following error. Does anyone have any further information or know when we can get back to adding clients to our account?

QuickBooks Online

M

Mark_AG

Hello there, @lisasudduth.

I understand how important it is to add new clients to QuickBooks Online. As of now, an investigation is underway to resolve this issue. Rest assured that I'm here to guide you to get the best help to ensure you'll get notified of the investigation status. I recommend contacting our QuickBooks Online support.

Here's how:

Head to this link: Contact Us.
Select QuickBooks Online product and click Continue.
Select Contact Us and choose a way to connect with us:

Start a chat with a support expert.
Get a callback from the next available expert.

After adding your clients to QuickBooks Online Accountant, you can learn how to manage them.

You can always post here in the Community space if you have additional concerns besides adding a new client in QuickBooks Online Accountant. I'm always here to assist you.