Skip to main content
C
CGSFrancis
February 3, 2023
Question

Admin Email Address change - not receiving email chargebacks

  • February 3, 2023
  • 1 reply
  • 0 views

Hello,

We have had a couple of chargebacks that we cant fight because the email associated with QuickBooks is an old email that does not work anymore. Therefore, we cant fight a chargeback without the email. We need to change the email to a current email. How do we get that done?

1 reply

MaryLandT
MaryLandT
February 3, 2023

Let's send a request to update the email address and we'll take care of it within one business day, CGSFrancis.

 

In QuickBooks, you need to use the account recovery form when an email address can't be accessed. To start, go to this link and follow the steps provided in the I lost access to my phone or email address section: Recover your Intuit Account if you can’t sign in.

 

Once the new address is on file, we'll send notifications to the updated email. I'm adding this article to learn what to do when you receive a chargeback: Handle chargebacks and retrieval requests for QuickBooks Payments.

 

If there's anything else you need help with QuickBooks, feel free to reach out to us. Have a great day, and keep safe.

Terms & ConditionsAccessibility statement