All my data, transactions, history and accounts are missing after upgrading from Self Employed to Online

Hi there, Chris. I'll point you in the right direction to help you retrieve all your data and have it available inside QuickBooks Online (QBO).

We recommend contacting our Customer Care Team so they can check your account in a secure environment. This way, they can investigate and determine the reason why your data from QuickBooks Self-Employed (QBSE) didn't carry over to QBO when your accountant upgraded the subscription. We'll outline the steps to get you going:

1. Access your QuickBooks Online company.
2. On the top right corner, click Help (?).
3. Use the search field to enter your inquiry. You can also select Contact Us, then select a topic to connect with our support team.

For more details, please see this page: QuickBooks Online Support.

In the meantime, you can also consider exporting your data out of QBSE and importing them into QBO. You can check these articles for further guidelines:

• Switch from QuickBooks Self-Employed to QuickBooks Online
• Common questions about importing data to QuickBooks Online

Moreover, you can visit this handy article to help you manage your company subscription inside QBO: Manage billing, payment, and subscription info in QuickBooks Online.

Our team highly encourages you to visit or comment below for assistance retrieving or importing data to QBO. For any additional QuickBooks-related concerns, don't hesitate to reach out. We'll be around to help you in resolving your queries. Keep safe.