Skip to main content
A
arkvalleyinfo
January 23, 2019
Question

All my reports are showing multiple duplicate transactions???

  • January 23, 2019
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

SophiaAnnL
SophiaAnnL
January 23, 2019

This can be resolved by removing unnecessary files from your browser, mommabuterfly.

 

The cache stores temporary internet files from your browsing history to help your browser quickly load the pages. However, too many files may affect the browsing performance and may require you to clear it out.

 

But before clearing out the cache, let's try to refresh your browser first. To do this, just click the Reload icon beside the QBO URL or press CTRL + F5 on your keyboard. Then, close and reopen the browser that you're using and check the reports again.

 

If you're still seeing duplicate entries on all of the reports, kindly check if this also happens when using a private window. If it doesn't, then go back to your previous browser and clear the cache.

 

I'd appreciate if you can update me with the results. Just leave a reply and I'll get back to you.

A
An_Ur_DID
May 6, 2019

Hi! Have the same problem? Removing cache doesn't help. Did you find the way to solve it? 

    M
    MaryGraceS
    May 6, 2019

    Hi there, An_Ur_DID.

     

    I appreciate you trying the solution provided by my colleague. Allow me to join the conversation and add steps to get this straightened out. 

     

    Your reports may show duplicates due to new transactions for a connected account, edited or deleted transactions. You can check the audit trail to see if there are transactions that were deleted, changed or added to your register.

     

    Here's how: 

    1. At the top right, click the Gear icon. 
    2. Select Audit Log.
    3. Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
    4. Select Apply.

    If you've verified that there are changes or transactions added with the same information, I recommend deleting the transaction instead. However, if no changes were made, I suggest reaching out to our Customer Care Support for further help.

     

    They can run the screen share tool to determine what's causing this unexpected behavior and get to a resolution quickly. Here's how you can reach them: Contact the QuickBooks Online Customer Support Team.

     

    Please keep in touch with me here should you have any additional questions or concerns, I want to make sure you're taken care of. Thanks for reaching out, have a great day.

    Terms & ConditionsAccessibility statement