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February 7, 2021
Question

All tax reports missing from my QBSE

  • February 7, 2021
  • 1 reply
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1 reply

Kristine Mae
February 7, 2021

I've checked our files and haven't seen any open cases the same as yours, Dkastner1157. Let me help you fix it.

 

You may be experiencing some web issues. We'll perform some basic troubleshooting to fix this. Let's start with logging into your account through a private browser. It's the best place to isolate browser issues. Here are the shortcut keys:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you can see the tax reports using the private browsing session, go back to your regular browser and clear its cache. It's advisable to delete them periodically to prevent and fix web issues.

 

Also, you can use a different browser to narrow down the issue.

 

Let me add the list of articles that will help you manage your tax forms: QuickBooks Self-Employed.

 

You can get back to this thread if you need more help. We're just one comment away. Take care!