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R
RRogers01
June 20, 2022
Question

Always allow pop-ups from qbo.intuit.com

  • June 20, 2022
  • 1 reply
  • 0 views

Good afternoon,

My problem is 2 fold. For some reason all the invoices I'm sending are erroring out; however, the customers are receiving the emails. This is exhausting as it happens multiple times for the same emails. If I pick "Dismiss" I get the attached message.  The instructions neither explain how to get to the window in the image to follow the instructions, nor does that pop-up or any other appear.

 

How do I fix these issues please?

 

Best regards,

Renee 

 

1 reply

L
LollyNino_C
June 20, 2022

Welcome to the Community, @RRogers01.

 

I'll help you with your concern about sending invoices in QuickBooks Online and ensure that they'll go through and your clients can receive them.

 

Currently, we have an ongoing investigation where customers like you have been having problems sending invoices. Our Engineering Team is aware of this and is working diligently to resolve it. 

 

While we can't provide the exact turnaround time to resolve this concern, let's consider downloading a copy of invoices and manually sending them using your email outside QuickBooks.

 

I recommend contacting our Customer Service Department. Once connected, a live representative can safely look into your account and add your name to the list of users who have been affected. This way, you'll receive email notifications of new updates. Here's how:

 

  1. Go to Help.
  2. Select Search.
  3. Click Contact Us.
  4. Enter a few words about the error you're getting under "What can we help you with?".
  5. Choose Chat or Callback to connect with our specialists online.

 

On that same page, I'm including this reference for the steps in creating a document for your clients showing what is due for a certain number of days: Create and Send Statements in QuickBooks Online. 

 

Let me know if there is anything else I can do to assist you with your invoicing. I've got your back and am always willing to lend a hand. Have a wonderful day!

R
RRogers01Author
June 21, 2022

Good afternoon,

Thank you very much for your reply. I'll contact customer service.  

 

Can you or someone else please answer my question regarding the pop-ups message I attached to the first question?

Best regards,

Renee

R
rvrfrf
June 21, 2022

Thanks for following up with the Community, RRogers01.

 

If you included a screenshot of the message in your post from yesterday, I appreciate you attaching it, but I'm unable to see it on my end. Would you mind resending it? Having a visual example of what you're seeing will help me better understand what the message is saying and what things might need to be done.

 

I'll be looking forward to hearing back from you. Have a great day!

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