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sudhir4
January 7, 2022
Question

Am I the only one who is having issues with report fonts? I contacted intuit and they pretty much told me to you know what?

  • January 7, 2022
  • 1 reply
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1 reply

C
Catherine_B
January 7, 2022

I can help you fix your display on your reports, sudhir4.

 

Before we start troubleshooting, I'd like to verify if it appears only on the report within QuickBooks or the browser font so I can provide the correct steps on how to fix your display preferences. 

 

If the font happens to only have issue when viewing a report, you can repair your Adobe installation to print or view your reports. You can repair your Adobe installation by following the steps in this article: How to update, repair, or re-install Adobe Reader/Acrobat.

 

However, if the issue happens to other pages on your browser, you can try checking your browser settings. I can show you the steps for Google Chrome. 

 

  1. Open the browser and at the upper-right, click the three vertical dots.
  2. Click Settings.
  3. From the left panel, click Appearance.
  4. Customize the font size and fonts.
  5. Close and reopen the browser and then run the report.

If you need more help in customizing your report, you can click here.

 

Please let me know in the comments how it goes. If you have other concerns about managing reports in QBO, I'm always ready to help. Take care!

S
sudhir4Author
January 7, 2022

Hi Catherine,

 

Problem seems to be the pdf version of the invoice that goes to my customers. When they open it, most of it is gibberish. I talked to someone out there and they seem to think it has something to do with the pdf viewer, the reason I don't think that is the problem is... because not everyone is seeing the same issue, some people see partial texts and some don't see any... I am attaching two examples... well nevermind... I can only attach one file. Anyhow, as you see I have highlighted few locations where you can read the letters, there is another one which is completely gibberish.

 

What I mentioned to the rep on the phone too is this... you guys are only giving few font choices... they seem to work for me on my personal computer, but when my customers... who have to review these invoices in order to approve them can't read them... that is an issue. I can't go and tell them to update their computer or whatever... and one thing I reminded the rep on the phone too is that we never had this issue. I have been using QB for 5+ years with the same set of customers receiving these invoices every month, this just started recently when you guys apparently made a change to your backend.

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