Skip to main content
B
BBQGrilling
February 23, 2023
Question

Android app on a Pixel 7 not displaying customer activity beyond a year. On Pixel 5 all activity is displaying. I've uninstalled, cleared the cashe, and the data?

  • February 23, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

L
LeizylM
February 23, 2023

Hi there, BBQGrilling.  I'm here to help you fix the issue with pixel 7 not displaying customer activity in QuickBooks App. 

 

Are you getting any error messages when displaying customer activity? If so, may I know what specific error you're having? Any additional information will help me provide the best resolution for your concern.

 

A screenshot of your view will be very much appreciated. Keep me updated in the comments below. Hope o hear from you as soon as possible. Take care always!

B
BBQGrillingAuthor
February 23, 2023

I'm not receiving an error message. When viewing a customer on my Pixel 5 phone I can see all of their activity beyond 12 months. When viewing the same customer on Pixel 7 it will only display the past 12 months. I'm unable to obtain a screen shot. I've uninstalled the app and reinstalled, cleared data, and the Pixel 7 will only display the past 12 months. Why is this an issue is that I don't travel with both phones at all times. The Pixel 7 is my primary phone. 

KlentB
KlentB
February 23, 2023

Thanks for keeping us updated, BBQGrilling. I appreciate all the efforts you've exhausted just to get this working. 

 

The mobile app requires the device to be running Nougat 7.1.1 or newer in order to properly display the data and run optimally. I can see that Pixel 7 already meets the requirements.

 

Generally, when you encounter unusual behaviors, you can clear the cache and reinstall the app. This will help us determine if the problem is caused by corrupted data or outdated software.

 

Since the issue persists after performing these procedures, I recommend getting in touch with technical supports. This way, we'll be able to pull up your account and conduct an investigation. Here's how to connect with us:

 

  1. Tap the Help icon on the top right corner of the screen.
  2. Choose Help and Support.
  3. Hit the Contact Us button at the bottom.
  4. Enter the error message in the description box.
  5. Proceed with Continue, then choose Chat or Callback.

 

 

In the meantime, you'll want to consider accessing your company through a supported mobile browser so you can get back to work.

 

I'm also adding this article to learn which QBO functionalities are available on mobile devices: Compare mobile app features.


Please don't think twice to tap me again if you need more help in accomplishing your other tasks in the application. l I'll jump right back in to assist you further, BBQGrilling.

Terms & ConditionsAccessibility statement