Anyone else experiencing QB iPhone app crashing when clicking to group by category in the expenses report?

Hi there, hereforyou.

Welcome to the QuickBooks Community. Let me discuss the details on why the QuickBooks app acts in unusual behavior. Then, perform some troubleshooting steps to ensure you can organize expenses by category without issues.

The QuickBooks Online application may not be updated or the data may be full. These are possible reasons why the QuickBooks app crashes when clicking to group by category. I recommend resetting the app data to clear the cache and refresh it into its default state. 

Here's how:

1. Go to Help from the top menu. 
2. Select Reset App Data.
3. Allow a moment for the process to complete, and then close the app.
4. Be sure to right-click the app and choose Run as Administrator when re-opening it.

If you get the same result, uninstall and reinstall the QuickBooks Online app. This is to ensure you get the most recent version of the application. You can check out this article to download the app again: QuickBooks Online Mobile App.

Lastly, you may refer to this article to see a table list that contains different features that are supported on mobile devices: Compare mobile app features.

Fill me in and keep in touch if there's anything else you need about the QuickBooks Online app. I'm always here to help, hereforyou. Have a lovely weekend and stay safe!