Question

Anyone else having an issue with reports? I get headers and footers, but the body of the report is blank.

Forum|Forum|2 years ago
October 26, 2023
2 replies
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Original commenter did not share additional details

QuickBooks Online

We would like to thank you for coming to our Community space, @robertcoates.

We haven't received any investigations after the reports suddenly went blank, leaving only the footer and header visible.

When viewing the report in QuickBooks Online (QBO), I recommend checking if the browser you are using has a cache issue. Here's how:

Log into your account QuickBooks Online through a private or incognito window.

This browser window doesn't use the existing cache files, which makes it a good place to find out if there's an issue with the browser.

The first step is accessing QuickBooks Online through the private or incognito window.

Let's use these shortcut keys to get started:

For Mozilla Firefox browser: Ctrl + Shift + P
For Google Chrome browser: Ctrl + Shift + N
For Safari Browser: Command + Shift + N

If it works, return to your regular browser and clear its cache. If not, use other supported web browsers. The current one you're using may have a temporary issue with QuickBooks. Utilizing a new browser allows you to get back to working order.

If you continue to encounter this issue, I suggest exporting the reports to Excel or downloading them as a PDF files.

Also, I've included this article if you have plans on customizing your reports: Customize reports in QuickBooks Online.

Keep us posted if the issue remains or if there are other concerns. Have a good day!

J

jharder

Hi - I am having the same issue. So far, cleared the cache, tried Incognito, reinstalled Adobe, cleared browser history, restarted everything, test printed other .pdfs not generated by QBO (these print correctly), exported to pdf, all QBO reports are blank, no data, just header and divider lines. Running on Mac, latest version of OS and Safari browser. Printer driver is current. Report worked earlier this week. Any ideas are appreciated.

J

Jelayca V

I appreciate the steps you have taken in sorting this issue, @jharder.

As I dig further into your problem, I have found out that there's an ongoing investigation (INV-93599) in this matter. However, rest assured that our engineers are working to get this fixed in the shortest possible time and hope to provide an update to you soon.

In the meantime, we can perform some workarounds that can help you move forward and get back to your business. Here are some workarounds that you can perform:

If printing a report, please export it to Excel or download it as a PDF and print from Adobe rather than from the browser.

If you are able, sign into QBO using a Windows machine or a Mac machine not on the Sonoma OS release.

If the issue persists, I recommend that you reach out to QuickBooks Online Support if you haven't been added to the list of affected users. This will ensure that you receive updates on the status via email.

Here's how:

Sign in to your QuickBooks Online company.
Go to the Help icon.
Click the Search tab and select Contact Us.
Provide a summary of your concern, and click Continue.
You can either choose Chat with us or Have us call you.

For future reference, you may check out these useful guides to help you manage your transactions and reports before printing:

I'd be happy to hear any updates, as I want to ensure this is resolved for you. Don't hesitate to reach us again regarding printing reports in QuickBooks Online. I'll be of help. Have a great day ahead!

R

rneisz

Having the same issue when printing from my MacBook. Headers and footers with no content.

R

RoseJillB

I appreciate you for joining this thread and letting us know your experience when printing reports in QuickBooks Online (QBO), @rneisz. I have information available on why some users experiencing the same issue.

This concern has been determined to have stemmed from the newest Apple Operating System (OS) release which is Sonoma and is impacting the Mac Preview application. Having said that, this happens only when the user tries to print a document using the Mac Preview application.

There are early indications that Apple is going to address this in the upcoming updates to Mac OS. That said, you’ll want to keep your OS updated to the latest version to receive the latest fixes on your device.

In the meantime, we can follow certain workarounds to turn around your experience and be able to produce reports from QBO. To do that, we can export your report into an Excel file or have it downloaded as a PDF and print it from Adobe rather than from your default browser.

To begin, let’s pull up the report using the steps below:

Go to the Reports menu and locate the specific reports you want to print.
You can click the Customize button to add columns you may want to see on your report.
Then, click Run Report.

After that, export the report to get a copy of it:

In the report window, click the Export icon.
Select Export to Excel or Export to PDF.
Follow the on-screen instructions to finish.

Moreover, I've added an article that'll help you customize, also save the current customization setting of your reports to prevent you from personalizing it again:

Please don't hesitate to reach out if you have any further queries or doubts regarding your reports. I'm here to assist you round the clock with any assistance you may require.

J

jharder

Hi All,

I had this issue as well. The most recent update from Apple Sonoma 14.1.2 (23B92) fixes the issue. My QBO reports are working fine now. I don't like the numbers they show, but that's a different story.;)

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