Are we able to cancel our account?

Yes, you're able to cancel your account, @lilmamascustoms-. I can walk you through the detailed steps.

You can cancel your subscription by going to your Account and Settings section on your QuickBooks Online company. Here's how:

1. Click on the Gear icon.
2. Select Account and Settings.
3. Go to Billing and Subscription.
4. Click on Cancel in the QuickBooks area.
5. Hit Continue to Cancel and then Continue to Cancel again.
6. Respond to the exit survey and choose Confirm Cancel.

I suggest browsing through these helpful resources to learn more about handling your QBO plan:

• Cancel your QuickBooks Online subscription or trial
• What happens to my QuickBooks Online data after I cancel?

We hate to see you go. But let us know if you need extra help with the cancellation. We'd also answer queries about QuickBooks in general. Keep safe always!