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September 20, 2022
Question

Audit history bug

  • September 20, 2022
  • 1 reply
  • 0 views
When viewing Audit History of a transaction, "<Back" brings me back to the transaction.  "Close" brings me back to Audit History, and not the original report/source of the transaction.   I get stuck going back and forth, and eventually have to use the left side menu to rerun the report or get back to the source of the transaction.  Anyone else have this issue?  Solution?

1 reply

September 20, 2022

Hello there, @jomurphy671.

 

I'm here to help share insights about your report in QuickBooks Online.

 

I wanted to make sure I got you on the same page since the way you describe this, let's take it as a bug, is new to me. So, I tried pulling up an audit history of a transaction, which in this case is an invoice. and yes, I also got stuck inside the Audit History report.

 

Clicking the <Back option or closing the transaction doesn't make your navigation go back to the list of entries where you started. For now, we'll have to consider navigating through any of the left menus to find our way out of the report.

 

While this is taking much work to utilize the audit history report, I recommend getting in touch and letting our product developers know about this by sending a request via feedback. Rest assured our developers are constantly taking in the voices of our customers, like you, to ensure you got the best experience while keeping your business growing with us. I'll show you how.

 

  1. Go to the Gear icon.
  2. Under Profile, select Feedback.
  3. Describe how to want to navigate an exit, easily, out of the audit history report in QuickBooks.
  4. Select Next.
  5. Click Skip and send message.

 

For now, I'm including our Customer Feedback for QuickBooks Online page to track the status of your request and get the latest updates from our developer team. Updates such as how the recent enhancement made to QBO helps our business owners, like you.

 

It'll always be my pleasure to help if you've got other questions aside from working with your reports in QuickBooks. Use the Reply button and leave your comment below so that I, @JonpriL, can assist you further. Take care always and stay safe!