Back You asked Me and my partner have two phones and we can’t access QUickBooks from the other cell phone

Let's get this working for you, azjanitorialclea.

Before we start with the troubleshooting, may I ask if you encounter an error while trying to access QuickBooks on your mobile phone? This way I can provide an accurate solution specific to the error.

In the meantime, let's try clearing your app's data. This helps refresh the application and eliminates common issues that cause it to not work.

Clearing the app's data can be done on the app or on your phone settings. You can follow the steps below:

• For QuickBooks Online app:
  • Android - Select the menu at the top right and choose Settings. Then select Refresh Data and choose Yes.
  • iOS - Select the menu at the top right and then choose Help & Feedback. Then select Refresh Data and Refresh.
    
• In your Phone Settings:
   
  • Android - From your phone's settings, select Apps (varies by device). Choose the QuickBooks app from the list and select Storage. Select clear data.
  • iOS - From your phone's settings, select Settings, then, click on General and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.

You can refer to this article for the entire details of the troubleshooting: Mobile App's troubleshooting.

The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!

Hi, azjanitorialclea.

Hope you’re doing great. I wanted to see how everything is going about accessing QuickBooks from the other cell phone. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!