Backup company is stuck in progress

I'll direct you to the right expert who can assist you in identifying and resolving the issue about your company backup, Carl.

We need to pull up your account and check further to determine the root cause of the issue. I recommend contacting our Live Support team so you get the most suitable resolution. Here's how:

1. Go to the Help menu.
2. From the Search tab, select any article.
3. Click Contact Us.
4. Pick a topic or enter your concern, then select Continue.
5. Choose Chat with us or Have us call you.

Please check their support hours to ensure you can reach them at your convenience. 

Additionally, I'll leave this helpful article that guides you in transferring your lists of vendors, customers, inventory, or chart of accounts to QuickBooks Online to save time and avoid the need to set up each item individually: Move your lists to QuickBooks Online.

Feel free to post again if you require additional assistance with your company backup. We are always available to provide the necessary guidance to address your concerns.

This is yet another reason why QuickBooks Desktop is far better than QuickBooks Online:

1) Backups don't get stuck using QuickBooks Desktop.

2) If they ever did, you would not have to call support and waste probably an hour of your time trying to get Intuit to fix the stuck backup (which they should just fix automatically in any case).