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ben-patikalabs-c
August 14, 2024
Question

Bank integration is not working on my Mercury account due to sign in error (103). However, I've confirmed my login works. What steps to overcome this Quickbooks bug?

  • August 14, 2024
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

D
Deity Alpha
August 14, 2024

Try opening your QBO account on any private/incognito browser. Did you encounter the same error message?

B
ben-patikalabs-cAuthor
August 14, 2024

Same message in incognito and other browsers as well -- error 103.

K
Kurt_M
August 14, 2024

Hello there, Ben. I'll point you in the right direction to get this sorted out and connect your Mercury account to QuickBooks Online (QBO).

 

Before anything else, know it isn't the experience we want you to have when connecting bank accounts inside the program. We recommend contacting our Customer Care Team so they can check on your account and conduct further investigation. This way, they can determine why you can't connect your Mercury bank account to your company file and provide other ways to help you through this. We'll write down the steps to get you going:

 

  1. Access your QuickBooks Online company.
  2. On the top right corner, click Help (?).
  3. Select either Assistant or Search. Depending on what you choose, you can click Talk to a human, connect by starting a chat, or Get a callback.

 

For more details, please see this page: QuickBooks Online Support.

 

In addition, here's an article to help you manage bank transactions and reconcile an account inside the program:

 

 

Feel free to visit the Community space if you need further assistance getting your bank to connect with QuickBooks or help performing specific tasks inside the program. Our team will make sure to be on the lookout for your response. Keep safe.

T
thisSoftwareSucks0x1
August 20, 2024

Any solution to this? Having the same problem

JoesemM
JoesemM
August 20, 2024

Hi there. I'll provide updates about the Mercury account getting error 103.

 

I verified our backend regarding the Mercury account encountering error 103 while integrating with QuickBooks is already resolved.  Since you've experienced the same issue,  I highly recommend contacting our Phone Support team to have this re-opened for further investigation.

 

You can follow the steps shared by my colleague Kurt_M on how to reach them or click this link: QuickBooks Online Support.

 

For now, you can manually upload your bank transactions to your QBO account as a workaround. To do this, download the entries from your bank's website in a CSV format. Then, import these transactions once ready. Please refer to the steps below when uploading these entries:

 

  1. On the left panel, click Banking.
  2. Click the drop-down arrow next to Update.
  3. Choose File Upload.
  4. Select the file, and click Browse.
  5. Click Next.
  6. Select the QuickBooks account, and click Next.
  7. Map the columns, and click Next.
  8. Select the transactions to import. and click Next.
  9. Click Let's Go!.

 

Once everything looks good, you can review and categorize your bank transactions to ensure they are assigned to the correct accounts.

 

I have some articles for your reference about banking that help you automatically match your bank transactions and fix banking errors in QuickBooks:

 

 

Please let me know if you have any other queries about banking by leaving a comment below. I'm always willing to assist. Stay safe.

P
Philipp2
January 19, 2025

I am having the same problem. Is there still no solution?

J
Jeff_S
January 19, 2025

Let me guide you on how to resolve this and connect your Mercury account to QuickBooks Online (QBO), @Philipp2.

 

First, let's troubleshoot by accessing your account in an incognito window to rule out any potential webpage issues. Then, test out again if you can connect your Mercury bank account with QBO.

 

You can use these keyboard shortcuts:

 

  • Google Chrome and Microsoft Edge: Ctrl+ Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P


Also, you can use other QuickBooks supported browsers as an alternative.

 

However, if the issue persists, I recommend contacting our QuickBooks live support team. They can set up a screen-sharing session in a safe environment to help identify the connection issue with your Mercury bank account.

 

You can follow these steps below:

 

  1. Open your QuickBooks account using your web browser.
  2. Head to the Help icon, then the Search tab.
  3. Enter Contact US in the search box.
  4. Click Contact Us.
  5. Pick the Chat or Callback option.


For additional information, please visit this page: QuickBooks Online Support.

 

Additionally, here are some articles that will assist you in managing bank transactions and reconciling an account within the program:

 

 

We're always here to help you fix with any bank connection errors you may encounter. To seek assistance, tick the reply button below. Have a great day! 

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