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March 27, 2022
Question

Before subscribing to QBO, we used a free trial version for a fictitious co. Now we've set up our real company. Can I remove the fictitious co. from landing page?

  • March 27, 2022
  • 1 reply
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Original commenter did not share additional details

1 reply

March 27, 2022

Welcome back to the QuickBooks Community, BioSked. I'll be sharing details on how the Trial account works in QuickBooks. Then, ensure you can remove a company in QuickBooks Online.

 

QuickBooks Online has a 30-day trial period. However, you can remove the fictitious test company by canceling the trial version. Please note that after 30 days, your QuickBooks free trial automatically ends, then your access becomes read-only.

 

Here's how to cancel:

 

  1. Sign in to the QuickBooks Online trial version as an admin user.
  2. Click the Gear icon⚙ and select Account and settings.
  3. Go to the Billing & Subscription tab.
  4. In the QuickBooks section, select Cancel trial.
  5. Follow the onscreen steps.

 

Then, to totally delete the fictitious company from the list of the selected company, I recommend changing the email that you've used when logging in to the trial one into a dummy account. This way, you're now unable to see the said company on the list. Please follow the steps below.

 

  1. Choose the User Profile.
  2. Click the Manage your Intuit account link.
  3. Go to the Sign-in & security tab.
  4. Click on the User ID field. Then enter your new email address.
  5. Enter your password and select Save.

 

For further details on how to change your user ID or login credentials in QBO, you can open this article: Update your user ID, phone number, and contact information for Intuit.

 

Lastly, I'm also adding this article to further guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, and payments to name a few.

 

Please let me know if you have follow-up questions with your QBO company. I’ll be here for your anytime.

BioSkedAuthor
March 28, 2022

Hi ChristieAnn, Thanks for your reply, however it did not work. When I followed the instructions to change my UserID for the trial company, it became the UserID for all of the companies, including the ones for which I didn't want to change. What did I do wrong? Regards, BioSked

Candice C
March 28, 2022

Hey there, @BioSked

 

I appreciate you coming back and letting us know how those steps went for you. 

 

Even though my colleague had a very great idea on how to remove the account from the landing page, the best route would've been to keep the same User ID and wait until the account was deleted on its' own. 

 

The reason being is because trial accounts that are canceled will automatically remove themselves from the landing page after 90 days

 

However, there should be no worries. All you need to do is keep the User ID, or edit it, and then wait the 90 days. From there on, the account will be removed. 

 

If you have any other questions or concerns, don't hesitate to ask. We're always here to lend a helping hand. Have a fantastic day!