Being billed for two payroll accounts after switching from desktop to online version

We appreciate you for sharing your concern in this forum, CFC19. I recognize your need for a refund for a service you’re no longer using, and we genuinely care about resolving this matter for you. I'm here to ensure you get the help you need from the appropriate support.

While I understand you've already contacted our payroll support team, I recommend reaching out again for assistance. They can conduct a thorough review of your account with the essential tools and expertise on hand. They'll also discuss your eligibility for a refund and help you facilitate the refund process.

Here's how:
 

1. Click (?) Help to open the QuickBooks Assistant window.
2. In the Search tab, look for a topic related to your concern.
3. Select Contact Us, enter your question, and then hit Continue.
4. Determine how you would like to talk with an expert: Chat with us or Get a callback.

Additionally, consider checking their support hours to connect with them accordingly.

On the other hand, you might want to scan this material for a comprehensive view of your total payroll wages, taxes, deductions, and contributions: Create a payroll summary report in QuickBooks.

Please know we're always around the corner to help with billing concerns related to your QuickBooks Products. You can leave any of your queries in this thread, and we'll be determined to address all of them promptly.

@CFC19 

When did you renew your Enhanced Payroll subscription?