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Pellucid
July 4, 2022
Question

Bill is now higher than advertised rate

  • July 4, 2022
  • 1 reply
  • 0 views

Just got a heads up from my credit card that my monthly bill has gone up by $5, making my cost $5 more per month than the advertised rate.

 

I haven't received any notification of raising rates, just a higher than normal bill and no information about why in my email or my account. I've been with this plan for several years, and was using a different plan for years before that, so this isn't the sudden ending of a discount or promotion. This is simply charging a 20 year customer more than the advertised rates for no discernible reason.

 

Not cool, quickbooks. Not. Cool.

1 reply

C
Carneil_C
July 4, 2022

Please know this isn't the kind of impression that I'd like you to have, @Pellucid. Rest assured, I’ll provide some insights about this QuickBooks Online billing concern and point you in the right direction of support to sort this out.

 

Customers receive emails prior to the price change. Improvements in QuickBooks Online speed, automation, and newly released innovations are the reasons for this price increase.

 

For further details about the pricing updates, feel free to read through this article: 2022 QuickBooks Online price update.

 

Additionally, I recommend getting in touch with our QuickBooks Online Support team since you haven’t received an email about this. Hence, they can review your account in a secure environment and discuss with you further this increase in the charges.

 

You may consider checking our available hours when contacting them to ensure we address your concern on time.

 

The Community team is always here to help you with your billing concerns. Tag me in your reply, and I’ll sprint back into action. Have a good one and keep safe.

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