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nrsl
November 30, 2022
Question

Billing and Subscription Invoices Prior to 2020

  • November 30, 2022
  • 1 reply
  • 0 views

I have a client that is in the middle of a sales tax audit. He needs to provide a copy of the invoice that shows we charged him and that he paid sales tax on his invoices for the QBO services.  have reached out to support and they informed me that prior to 2020 no invoices are available because they switched billing programs and the billing has already been migrated to the new platform and the invoices prior to the billing migration have not been carried over. We can only pull up the invoices from November 2020 to date, the same as what you also see from your end. We can view the records for the 2019 subscription payments, but we could no longer pull up PDF copies that we can send to you.

Anyone have any other idea that would be great!

1 reply

MJoy_D
MJoy_D
December 2, 2022

We don't want you to be inconvenienced, @nrsl.

We'd like to confirm the information provided by our Customer Service team is accurate. We're unable to provide itemized invoices from before 2020 due to the move to a new billing platform. We've already shared this information with our Product Engineering team, so they are aware and understand the implications of this change.

If there's anything that I can help you with, just let me know by leaving a reply below. Keep safe, and have a great rest of the day!

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