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PopovychA
August 2, 2021
Solved

Blank page after login to QB web

  • August 2, 2021
  • 1 reply
  • 0 views

Hi all,

 

I have a blank (empty) page after login to my accountant profile for invoicing (web, not application).

I'm using Chrome (v. 92.0.4515.107), cookies and cache cleared. The same problem is in Incognito mode and in Mozilla browser

Best answer by PopovychA

Hello once again,

 

Just want to let you know that the page loaded after I used VPN on the browser.. But earlier everything worked well with my internet connection and with my internet provider. Do you know why is there such website behaviour and how I can use it without VPN now?

1 reply

M
MirriamM
August 2, 2021

Hello there, @PopovychA.

 

I appreciate you for taking the time and effort in performing some troubleshooting steps to access your QuickBooks account with no issues. 

 

Since the error persists, it's best to contact our Customer Support Team. They can also provide further steps to resolve the problem by performing a screen-share session with you. 

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

 

If you need more help, please let me know. I'm always here to help. Have a great day.

    P
    PopovychAAuthor
    August 3, 2021

    Hello MirriamM,

     

    Thank you for the reply. My profile was not the main profile, it was like a secondary invited profile to the main profile. So we tried to delete my invited profile and reinvite me again. And now I have "Sign In" error (screenshot attached). As I understand this is another issue. Should I contact the support team on this as well? Or this is a common error right now and QB team is fixing it right now?

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