Question

CAMPs only shows old versions - can't access my account to update payment method

Forum|Forum|1 year ago
December 19, 2024
1 reply
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I got an email warning that my subscription payment is coming up, and to make sure I have a current credit card on file for my payment method. So I log into CAMPs to check, and only the 2007 version of QB is shown.

Then from the drop down menu under my company name I see there's another company name with slightly different spelling. This one shows versions 2011 and 2015.

That's it. No other company names, nor any mention of the 2024 version I'm using now (or the 2021 I used previously)

There's a box to search by License Number, but it finds nothing, even though I've triple- and quadruple-checked that I'm entering the correct number.

I'm pretty sure my credit card is current, so I'm probably okay for now, but this will soon become a problem if this isn't fixed. For the amount QB costs us, their products should as least work... I remember when we BOUGHT Quickbooks Pro for around $150, and the payroll updates cost $79/year... (he sighed wistfully)

So what do I do now? Is there a phone number I can call?

QuickBooks Desktop

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Thanks for reaching out to the Community, kyleknapp. I appreciate your detailed information.

If the Customer Account Management Portal (CAMPs) is displaying incorrect information, it's possible you might have registered different products with different emails.

You can try logging out of CAMPs, then signing back in with the correct credentials, or using your Claim Account option to merge multiple accounts.

Here's how to merge:

Sign out of CAMPs, then return to the sign in screen.
Instead of signing in, select Claim Account. This will let you connect accounts with different emails.
Once you've claimed your account, you can sign in to one of them and see all of the associated products.

If you'd prefer to sign in to another account instead of merging, but are having trouble signing in, you can use your I forgot my user ID or password option on the login page.

I've also included a detailed resource about managing Intuit Accounts which may come in handy moving forward: Change, manage or update your Intuit Account with CAMPs

Please don't hesitate to send a reply if there's any questions. Have an awesome Thursday!