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S
ss_landl
October 18, 2024
Question

CAMPS Payroll Details EIN Error

  • October 18, 2024
  • 1 reply
  • 0 views

Company products:

QuickBooks Plus Annual Subscription Premier (Latest Version)

QB Payroll Annual Fee Enhanced, QB Payroll Monthly Per Employee Fee (renewed 06/30/2024)

 

When I logged into CAMPS (as Primary Contact) and go to our QB Payroll Annual Fee Enhanced Products Details page it asks for our EIN to be entered to view "Payroll Details." However, when I enter our correct EIN, instead of seeing our Payroll Details as I used to, it gives me an error:

"Important Service Notice - Payroll service and support for QB Desktop Enterprise Solutions 19.0 have been discontinued. To use Payroll services, you'll need to move to latest version of QB Enterprise. You can't access the information for the discontinued service. Enter another EIN to access to see the Payroll details."

 

Our company has NEVER used a Desktop Enterprise product. So I am very confused why our EIN and QB Payroll Annual Fee Enhanced is linked to a discontinued Enterprise product. Please advise how I can correct this error and be able to see my QB Payroll Annual Fee Enhanced Payroll Details in CAMPS.

1 reply

S
SheandL
October 18, 2024

The error message appears when your Employee Identification Number (EIN) is link to a discontinued QuickBooks Desktop Enterprise, @ss_landl. I'm here to provide you with valuable information and assistance in resolving this issue.


Since you're only using QuickBooks Desktop Plus and Payroll Enhanced, it's important to confirm if your login credentials are correct. Additionally, please check if you have other accounts in CAMPS under different company names. This will help us determine if your account is active and properly listed with your CAMPS credentials

 

Moreover, if you're unable to view your payroll details in CAMPS, I recommend contacting QuickBooks Customer Support for further assistance in resolving the error message. They have the necessary tools and expertise to help identify the cause of this concern. Here's how you can reach them:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  3. Click Contact Us, then enter a brief description of your concern.
  4. Hit Continue and sign in to your Intuit account.
  5. Choose Chat with us or Have us call you.

 

For Pro, Premier, and Plus users, support is available Monday to Friday, from 6 AM to 6 PM. Enterprise users can contact support anytime, any day.

 

For reference, please check out this article: Contact QuickBooks Desktop support.

 

Additionally, if you have questions about the discontinuation policy of QuickBooks, you can check this article: QuickBooks Desktop service discontinuation policy.

 

If you require further assistance with the error message, please feel free to post in this forum. We're here to help you anytime.

S
ss_landlAuthor
October 21, 2024

Hi @SheandL, thank you for your help! How do I check if there are other accounts in CAMPS under different company names?

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