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sjrlayden-aol-co
September 25, 2021
Question

Can a .qbw file that was recovered from a carbonite back up (QB 2015 version) be opened in a later version of QB?

  • September 25, 2021
  • 3 replies
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3 replies

LieraMarie_A
LieraMarie_A
September 25, 2021

Hi there, @sjrlayden-aol-co. I'm here to help you open your company right away and continue running again.

 

Can you clarify the QuickBooks Desktop (QB) version you're trying to restore the file into? To restore your file, you'll need to move the backup copy to your local hard drive first. Make sure you are migrating from any supported QB version (i.e 2019-2021).  Keep in mind that you're unable to recover a file that is lower than the current edition.

 

Then, follow the steps:

  1. In QuickBooks, go to the File menu and select Open or Restore Company.
  2. Select Restore a backup copy and click Next.
  3. Select Local backup and click Next. The Open Backup Copy window opens.
  4. If needed, click the Look in drop-down arrow and navigate to the location where you saved the backup file, which has a .qbb file extension (for example, mycompanyname.qbb).
  5. Select the backup file and click Open.
  6. Click Next.
  7. If needed, click the Save in drop-down arrow and navigate to the location where you want to restore the backup file.
  8. Select the backup file, click Save, and respond to any messages QuickBooks may display.

 

Once done, the company file is converted to a regular company file with a .qbw extension. Refer to this link for more info: Restore a backup of your company file.

 

If you wish to get the latest edition of QuickBooks Desktop, head to our QuickBooks Desktop products page. I'm also including this link to learn about the discontinuation policy: QBDT Service Discontinuation.

 

Stay in touch if you need more help with activating your file. I'll be around to help you.

LieraMarie_A
LieraMarie_A
September 29, 2021

Hi  @sjrlayden-aol-co,

Hope you’re doing great. I wanted to see how everything is going about restoring your backup copy. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime. 

 

Looking forward to your reply. Have a pleasant day ahead! 

Fiat Lux - ASIA
Fiat Lux - ASIA
September 26, 2021

@sjrlayden-aol-co 

If you have the backup file (QBB), it is better to restore the file on QB Desktop. If you were running in multiuser mode and copy the QBW file as the backup, you won't be able to open it without support or 3rd party service. Consider to purchase one of time license of QBD 2021 or 2020 at a lower price to upgrade your file. Starting next month, they only offer QBD 2022 with the subscription license.

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