Can anyone explain why in QB "select an account," my account shows up but the connect button is not operating. What do I do?

I've come to help connect your account, @tmehn-clerel-org.

There are times your browser is full of frequently accessed page resources causing websites, like QuickBooks Online (QBO), to act weirdly. And can be the reason why connecting an account to online banking is not operating as expected.

To begin with, let's consider logging into your QBO account using a private browser. To use a private or incognito browser, here's how:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P
• Edge: Ctrl + Shift + N

If this works, it means you need to clear your browser's cache so the system can start fresh and you're now able to select an account to connect with online banking. But if you get the same result while using a private browser, let's switch to different supported browsers instead.

I'm adding this article that'll guide you in working with your bank and credit card accounts so they always match with your statements: Reconcile an Account in QuickBooks Online.
 

Let me know in the comments below using the Reply button if you've got questions other than working with your banking account and transactions. I'll be here ready to lend a helping hand. Take care and stay safe!