Can anyone help with subscription cancellation. The online cancel does not work and I can't get anyone to respond through Chat either.

It has been our pleasure being part of your business, @rgchesnutt. Let me get the help you need to ensure you'd able to cancel your account. 

There are times that the browser stores frequently-accessed data, thus causing some errors and/or unusual responses. To isolate the issue, let's try opening your account in a private (incognito) window. Using a safe browser and accessing the program from there can usually fix the issue.

Check out these keyboard shortcuts:

• Command + Shift + N (Safari)
• Ctrl+ Shift + N (Google Chrome)
• Ctrl + Shift + P (Mozilla Firefox) 

Once logged in, go back and try to cancel your subscription again. Follow these steps to cancel:

1. Sign in to QuickBooks Online as an admin user. 
2. Go to Settings ⚙ and select Account and Settings.
3. Select the Billing & Subscription tab.
4. In the QuickBooks section, select Cancel.
5. Follow the steps on the screen to cancel your subscription.

For more guidance, feel free to check out this article: Cancel your QuickBooks Online subscription or trial. 

In case you want to resubscribe in the future, here's a link that you can check: How to resubscribe or reactivate QuickBooks Online.

If there's anything else you need help with, please let me know by commenting below. I'm always here to answer any questions you may have. Take care.