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February 13, 2021
Question

Can I change my EIN number? Every time I try It ask me to verify a code VIA text but then it's like I just Logged all over again ....

  • February 13, 2021
  • 1 reply
  • 0 views
Can I do it myself or should I contact customer service?

1 reply

Kristine Mae
February 14, 2021

You can do it by yourself, Usersteven. Let me help you as well.

 

Once you're done entering the text code, try to click the View/Edit EIN link again. From there, you can change the information.

 

 

If it makes you log in again, you might be experiencing some browser hiccups. We'll perform some steps to fix it. Let's start with signing into your account through an incognito window. It's the best place to isolate web issues. Here are the shortcut keys:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you can change the EIN using the private browsing session, go back to your regular browser and clear its cache. We let our users delete them now and then to prevent and fix web issues. 

 

Also, you can use a different browser to narrow down the issue. 

 

However, if you're still unable to update the information, I suggest reaching out to our customer care support already. They'll open your account and make some changes. You can take note of their support hours so you can get in touch with a live agent immediately. 

 

Feel free to visit the Community if you have other concerns. We're around to help you. Keep safe!