Can I get a refund?

Hello, @bjeffra-aol-com.

Thank you for reaching out to us. I recognize that this is an inconvenience. I want to ensure you won't be charged again.

I recommend contacting our Customer Care Support team. They can help you cancel your account to avoid further charges. They'll also confirm if you're eligible for a refund and process it immediately.

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

Once it's processed, you'll get an email confirmation for the cancellation of your online subscription. Also, QBO will hold on to your data for up to one year. I'd suggest saving all of your QuickBooks Online (QBO) data by exporting the information. This way, you can access them in the future.

Please update me on how the call goes or if you need further assistance with your account. The Community is always right here 24/7 to help you as always.