Can I reactivate a QuickBooks Advanced trial? I started 30-day trial, cancelled after 2 days. The QB rep said I could cancel and restart it, but I can only subscribe now.

Hello there, @srestivo722. Yes, you can reactivate your QuickBooks trial.

I see how important to continue using your QuickBooks Online Advanced account and run payroll again.

Since you're using free trial service, you'll need to subscribe. Here's how:

1. Sign in to your QuickBooks Online account, then go to the Gear icon.
2. Select Account and Settings under Your Company.
3. Choose the Billing and Subscription,  Subscribe
4. Enter the updated billing information in the fields. Make sure you are using a credit card issued in your region.
5. To make sure you're subscribing it, enter the same company information. Make sure it's matched to your QuickBooks trial you want to keep.

Another option is to create a new one. Go to https://quickbooks.intuit.com/pricing/#. Then, review the plans and pricing section. Once subscribed, you'll want to export and import your existing data from the cancelled trial to your new QBO company. Check the links below for more details about exporting and importing data : 

• Export reports, lists, and more.
• Common questions about importing data to QuickBooks Online.

Here are some articles about managing your billing information and running payroll reports in QuickBooks:

• Manage billing, payment, and subscription info in QuickBooks Online.
• List of payroll reports.

If you have other questions about managing your QuickBooks account, just post them below. I'm here to help, srestivo722.

@srestivo722 

Afaik, as long as your account is still on a 30 day trial period, you don't need to reactivate anything. Try opening your account in any private/incognito browser. Please note, discounted rates do not apply when purchasing a trial account.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

My tale of woe: Our company has QuickBooks Online Essentials for accounting and QuickBooks Online Core Payroll for payroll. Until about a week ago, the payroll would export to the Essentials (paychecks, taxes, etc.). Worked well.

Then I had a support call for QB Payroll. For some unknown reason, the rep pressured me to upgrade from Core Payroll to QB Advanced. Once I did that, QB Advanced would not export to Essentials. I stopped the Advanced trial, thinking that would help, but it still would not export. Once you are on Advanced, you cannot re-establish the export to Essentials. Incredibly annoying.

I needed to run payroll, andr realized my only choice was to manually create checks and entries in QB Essentials (a LOT more work than exporting, of course, but I had to run the payroll). But even with that, the payroll would not run because an error kept coming up suddenly saying one account was not the proper Account Type. I could NOT RUN THE PAYROLL until this was fixed. The only way to fix it was to Subscribe to QB Advanced, even though I had only used the Advanced trial for 2 days. I could not get back on the Trial. I had to pay for the $180/m subscription just to run payroll!

I took me quite some time to figure out the improper Account Type, but I got it working and could finally run payroll, after two frustrating days. Plus I had to manually copy all the paychecks and taxes to the right places in QB Essentials. Exhausting, tedious work, but I legally HAD to run payroll.

Now, I am stuck on the QB Advanced with the unnecessary $180/m cost of that plus I now have to manually copy all payroll transactions to Essentials EVERY PAYDAY There is NO WAY to reconnect the auto-export from QB Advanced to Essentials. Also, I cannot downgrade Advance back to Core Payroll. I would have to create a whole new subscription and laboriously copy all the existing payroll settings to a new account.

At this point, i HATE QuickBooks and am looking to move to ADP. Think about it -- it all worked until some incompetent rep insisted that I upgrade to QB Advanced. After that, the export did not work and, much worse, I could not run payroll. Does Intuit not realize how critical this is to a business? Do they purposely want to piss off customers?

I spent literally 3 full days trying to figure this out, and the Intuit support team was no help at all. All they could say is "I apologize". I got so sick of hearing that! Thanks Intuit, you have a great a way of screwing customers you force to upgrade and then don't allow downgrades or any help except "I apologize.". So fu Intuit, I am moving on!