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arkvalleyinfo
Jan 24, 2019 1:45 PM UTC
Question

Can I recover data from a closed out company? We cancelled our QB subscription for that company and I didn't download the data in time. Can I recover it now?

Original commenter did not share additional details

6 replies

Rustler
Rustler
Jan 24, 2019 2:10 PM UTC

intuit keeps your company file for one year after you cancel, you can log in as read only but not make new transactions

 

after one year you are out of luck, they delete it

    AlexMLL
    Mar 15, 2019 3:42 PM UTC

    Hi, there is NO way that I can recover the data of my company after the one year that QuickBooks give us? Even paying?

    Alessandra_B
    Mar 15, 2019 4:51 PM UTC

    Hello @AlexMLL,

     

    @Rustler is correct. After canceling your account, you have 1 year to access your account to get the necessary data.

     

    Once you cancel your account, you'll be given a year of read-only access to get all the data you need from your company. Once the given time is up, Intuit cleans out the data from canceled accounts. 

     

    You may find these articles handy for more information: 

    Please let me know if you have any other questions. 

    etiffany
    Nov 19, 2021 9:16 PM UTC

    Our essentials account was cancelled, trial ended, and I want two reports.

     

    How do I open to get those reports.

     

    Thanks,

     

    etiffany

    RoseJillB
    Nov 19, 2021 10:20 PM UTC

    I’ll be happy to answer your concern about exporting data from a cancelled subscription, @etiffany. Let me share with you some information about your cancelled subscription in QuickBooks Online (QBO).

     

    QuickBooks Online will allow you to have a read-only access to your data for one year from cancellation.

     

    Since your trial account ended, you can access and export your data within 90 days from the date it was cancelled.

     

    Here’s how you can export your data:

     

    1. Select the Settings :gear: icon from the tool bar.
    2. Under Tools, select Export Data.
    3. On the Reports tab, set the date range.
    4. Add or remove items from the Reports and Lists tabs by toggling the slider.
    5. Select Export to Excel.

     
    You can also refer to this article on what happens to your QuickBooks Online data after you cancel.

     

    This article can also help you with exporting reports, lists, and other data from QuickBooks Online.

     

    If you need further assistance with your data, just comment down below. The Community always has your back. Have a great day!

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